Identity verification failed


I tried to set up browser wallet, but failed in identity verification process.

Could you tell me what to do?

An identity for that identifier already exists.

Have you tried to run identity recovery? That should recover it.

Otherwise use a different seed phrase.

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How can I try identity recorvery?

I lost seed phrase.

If you lost your seed phrase then you cannot recover.

So I would like to open new account with my id, but it failed with this image

How can I solve this problem?