Wallets
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Identity Issuance Failures
In case your identity issuance and initial account creation fails or is pending for more than 15 minutes, the following checklist might be helpful. Desktop Wallet :computer: The “waiting for device” message during the… |
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2 | 769 | July 1, 2021 |
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Discussions and issues pertaining to using a wallet
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2 | 134 | June 11, 2021 |
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Changing the mobile wallet password with pending identities or accounts
The mobile wallets allow changing the password used to access account and identity keys. However this ability is disabled when there are pending (i.e., non-finalized) identities or accounts. In normal circumstances ide… |
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2 | 130 | May 17, 2021 |
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Moving accounts across networks is not possible
It is not possible to move accounts or GTU from testnet to mainnet or vice-versa. Likewise it is not possible to transfer GTU from accounts on different networks, e.g., from a testnet account to a mainnet account. |
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2 | 85 | May 17, 2021 |
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Robustness issues with shielded transfer in mobile wallets
When executing multiple shielded transfers or unshielding flows in the mobile wallets within a very short period of time, inconsistencies might be observed. These robustness issues can be circumvented by waiting a few se… |
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2 | 71 | May 17, 2021 |
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Performance issues in mobile wallet on Android phones
Performance issues, e.g. long processing times, might occur when running the mobile wallet on a low end Android phone. Processing delays might not be indicated by appropriate waiting screens. |
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2 | 76 | May 17, 2021 |
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Inconsistency with numbers on ID documents
When issuing an identity with identity provider Notabene , which is based on a Danish ID document, the personal identity number might be included as document number in the issued identity instead of the actual ID documen… |
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2 | 92 | May 17, 2021 |
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Supported ID document types and countries
For issuing a real-world identity in any of the wallets, i.e. an identity based on a physical ID document, 3rd parties identity issuer Notabene and identity verifier Onfido are invoked. For a list of supported ID documen… |
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2 | 166 | May 17, 2021 |
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My address in not in chain
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2 | 14 | January 24, 2022 |
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Mobile Wallet Push Notifications
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1 | 31 | January 11, 2022 |
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Install.sh error Ledger app
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1 | 59 | December 21, 2021 |
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ID flow hangs at page "Your data is being verified"
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4 | 88 | December 21, 2021 |
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Error when trying to install ledger concordium wallet
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10 | 121 | December 13, 2021 |
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IOS wallet download
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1 | 48 | December 8, 2021 |
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How to restore account on mobile app?
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1 | 58 | December 6, 2021 |
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Identity verification fails using Iphone
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2 | 80 | December 2, 2021 |
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Message regarding non-existing initial accounts on iOS
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1 | 52 | November 24, 2021 |
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Identity creation fails in desktop wallet when uploading id document(s)
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1 | 96 | October 6, 2021 |
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Identity verification failure using the default camera mode (broadcast) on iOS
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3 | 520 | September 9, 2021 |
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Taking a selfie on an iPhone when issuing an identity
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1 | 113 | August 30, 2021 |
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Black screen without function when issuing identities, that were initialized in Desktop Wallet and completed on phone
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1 | 88 | August 27, 2021 |
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Deleting unwanted identities
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2 | 120 | June 21, 2021 |
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Should I use my real-life name for identity and identity account names?
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2 | 105 | June 19, 2021 |
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Error while running install.sh (ledger-app)
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2 | 115 | June 15, 2021 |
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Ledger Nano S - Broken Certificate Chain - loading from user key (Mac OS X)
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3 | 216 | June 14, 2021 |
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Android wallet problem
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6 | 120 | June 14, 2021 |
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Cant import account from iphone to pc desktop client
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4 | 125 | June 14, 2021 |
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Using the Desktop Wallet without running a node
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4 | 138 | June 15, 2021 |
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What if my identity or document expired?
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2 | 133 | June 15, 2021 |
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"Waiting for device" message during identity issuing flow in Desktop Wallet
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2 | 117 | June 11, 2021 |