Wallets

In case your identity issuance and initial account creation fails or is pending for more than 15 minutes, the following checklist might be helpful. Desktop Wallet :computer: The “waiting for device” message during the…

The mobile wallets allow changing the password used to access account and identity keys. However this ability is disabled when there are pending (i.e., non-finalized) identities or accounts. In normal circumstances ide…

It is not possible to move accounts or GTU from testnet to mainnet or vice-versa. Likewise it is not possible to transfer GTU from accounts on different networks, e.g., from a testnet account to a mainnet account.

When executing multiple shielded transfers or unshielding flows in the mobile wallets within a very short period of time, inconsistencies might be observed. These robustness issues can be circumvented by waiting a few se…

Performance issues, e.g. long processing times, might occur when running the mobile wallet on a low end Android phone. Processing delays might not be indicated by appropriate waiting screens.

When issuing an identity with identity provider Notabene , which is based on a Danish ID document, the personal identity number might be included as document number in the issued identity instead of the actual ID documen…

For issuing a real-world identity in any of the wallets, i.e. an identity based on a physical ID document, 3rd parties identity issuer Notabene and identity verifier Onfido are invoked. For a list of supported ID documen…